Jeffrey Mah – ELP Spotlight

What is your occupation and how did you come to work in this field?

I’m an IT Business Relationship Manager for Marsh where I oversee the Global IT initiatives in Sales & Marketing, Global Analytics and for our Multinational business.  My passion for technology started at a young age and I’ve always been fascinated how technology can help people be more productive.  My career started working form major IT Consulting companies where I took on multiple roles to truly understand all the ins and outs of what it takes to successfully implement software.  As an IT Consultant, travel was a big part of the job and taking away precious time with my family and friends and decided to accept a position in the Marsh McLennan Companies as an IT Program Manager.  I’ve been with MMC for over 10 years and through the networking and success history delivering of large scale IT programs and solutions, the company has presented me new opportunities and challenges every two years.

What is the biggest challenge of your work?

Managing expectations.  With the fast pace moving world of consumer technology, most business executives, customers and colleagues expect the same, if not faster, velocity within the corporate IT environment.  A large part of my role is to provide the optimal IT solution to solve their business problem and manage the expectations on scope, budget and delivery timelines.

What is your proudest achievement?

My proudest achievement has occurred several times in my career.  It’s taking on new leadership roles and responsibilities when I didn’t know I was ready for it. I accepted these challenges and came out successfully each time.  What I learned is that no matter what obstacles are thrown at you, we all have the ability within us to overcome these challenges.

What leaders, thinkers or doers do you admire most?

I admire Steve Jobs for his tenacity for perfection and simplicity with technology.  It may sound simple, but it’s very difficult to achieve.

Where do you see yourself in ten years?

I continue to see myself working in an IT Leadership position partnering with business stakeholders or customers to drive innovative solutions.

Did you have a mentor or do you mentor someone else?

I do have a mentor.  He is an IT Leader in the Industry who I used to work with in the past and has provided me objective advice in regards to navigating my career and personal paths.  His insights have given me a different perspective on how to approach both work and personal lives.

How has that experience changed you?

I feel I am in more control of my career and how the decisions I make will impact my future growth.

How has your participation with the Executive Leadership Program impacted the way you approach your day-to-day role?

The ELP has opened my eyes on how others perceive me.  Sometimes we are all heads down working hard and it’s difficult to see the forest through the trees.  The ELP program has shown me how to take a step back and see the bigger picture.  ELP has taught me about how to navigate through the political waters, understand and market the personal brand, and working and communicating effectively side by side with different generations of workers.  I’ve applied these principles to my day to day role to help motivate myself and my team to be more successful.